Engineer Assistant （customer support）

Key Responsibilities

• Respond to Customer Inquiries : Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
• Handle Complaints Professionally : Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
• Escalate Complex Issues : Identify and elevate complex or unresolved issues to appropriate departments or senior staff for further resolution.
• Maintain Accurate Records : Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
• Seek Process Improvements : Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
• Meet Performance Targets : Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

Skills Required

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