Manager, iCIMB & CCBO - Business Integration Unit (BIU) MY

Overview

Manager, iCIMB & CCBO - Business Integration Unit (BIU) MY — CIMB, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

3 days ago Be among the first 25 applicants

Responsibilities

• Manage all incoming business enquiries from Business Units and guide them through iCIMB procedures and direction in regards to the services we provide that can best suit their enquiries.
• Manage new business opportunities and grow the iCIMB contracts / businesses as per targets set by Management to meet the company’s business growth.
• Attend meetings with the business and process owners regarding enquiries or requests that could become new business opportunities.
• Guide stakeholders through the User Request Form submission (if required) to ensure seamless end-to-end client management until service is onboarded.
• Lead / assist in negotiating commercial terms with stakeholders to deliver optimum profitability and service level.
• Follow through with process owners and business units to gather updates / information for a quick turnaround on responses to requests submitted.
• Liaise with Process Owners regarding enquiries raised by the business and outline the possible service(s) and provide a proposed service offering, transition plan, service level, and charges.
• Ensure all documentation (e.g., Proposal, Service Level Agreement, CRN & URF) aligns with internal SOP, compliance, and governance guidelines.
• Coordinate between business and process owners to clearly define and fulfill expectations to the best of the team’s ability.
• Attend periodic operational / management meetings to stay abreast of the company’s direction and relay changes to the business; analyze cost, productivity, and department updates to drive optimization of internal teams and resources to meet growth targets.
• Manage or drive projects or initiatives that benefit day-to-day operations and / or enhance iCIMB’s stakeholder engagement.
• Support general administrative functions, reporting, documentation upkeep, and ensure compliance.
• Manage / support in ad hoc projects.

Other Responsibilities / Tasks Assigned By Management

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