Relationship Manager (Nationwide)

Overview

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Job Purpose

Account Profitability

Responsibilities

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.
• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.
• Support, identify, solicit and establish a high value client base.
• Accountable for customer relationship and customer interface.
• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.
• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines / Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance (SNC) events) via Loss Event Database (LED) in timely manner.
• Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
• Undertake additional responsibilities assigned by immediate superior as and when required.
• Act as the Backup BCP / DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

Job Requirements

Seniority level

Employment type

Job function

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