Requirements
- Possess a minimum of Secondary / SPM / 'O' Level certification.
- Open to fresh graduates and entry-level candidates seeking a career in the Food & Beverage industry.
- Demonstrate excellent customer service skills with a proactive and friendly attitude to ensure customer satisfaction.
- Exhibit strong time management abilities to handle multiple tasks efficiently in a fast-paced tea bar environment.
- Communicate effectively in English, Bahasa Malaysia, and Mandarin to cater to a diverse customer base.
- Maintain a high level of attention to detail in preparing tea beverages and managing inventory.
- Possess a foundational knowledge of various tea types, brewing methods, and tea-based recipes; willingness to expand tea knowledge is essential.
Responsibilities
Prepare and serve a diverse range of tea beverages, including traditional teas, specialty tea blends, and innovative tea-based drinks, ensuring consistent quality and presentation according to established recipes and standards.Provide exceptional customer service by greeting customers, taking orders accurately, offering recommendations based on tea knowledge and customer preferences, and addressing inquiries or concerns promptly and professionally.Maintain a clean, organized, and well-stocked tea bar area, adhering to strict hygiene and sanitation standards, including regular cleaning of equipment, utensils, and work surfaces to ensure a safe and pleasant environment.Manage inventory effectively by monitoring tea and supply levels, notifying management of low stock, and assisting with receiving and storing deliveries, ensuring proper rotation and minimizing waste.Operate and maintain tea brewing equipment, including tea makers, espresso machines (if applicable), and other related tools, performing routine maintenance and troubleshooting minor issues to ensure optimal performance and longevity.Adhere to all company policies and procedures, including cash handling, safety regulations, and dress code, ensuring compliance and contributing to a positive and professional work environment.Collaborate with team members to ensure efficient operations and a positive customer experience, assisting with tasks such as bussing tables, restocking supplies, and supporting other team members as needed.Benefits
Annual LeaveHealth BenefitsMedical LeaveSOCSOSkills
Customer Service Time Management Communication Skills Attention to Detail Tea Knowledge
Important Information
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