Guest Service Agent / Front Office Assistant - (IMMEDIATE HIRING)

Monkey's Canopy ResortSelangorMalaysia, Selangor, Malaysia

5 days ago

Job description

At Monkeys Canopy Resort, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including :

Comprehensive health insurance coverage
Generous paid time off and sick leave
Opportunities for professional development and career advancement

Role Overview

Serves as the first point of contact for guests, delivering warm hospitality and efficient administrative support. Ensures smooth front desk operations that reflect the resort’s commitment to excellence.

Key Responsibilities

Greet guests and visitors with professionalism and courtesy

Manage check-in / check-out procedures and room assignments

Handle phone calls, emails, and guest inquiries promptly

Coordinate reservations, transport requests, and special arrangements

Maintain accurate records and update guest profiles in the system

Process payments, issue receipts, and manage petty cash

Liaise with housekeeping, maintenance, and other departments for guest needs

Monitor lobby cleanliness and ensure welcoming ambiance

Assist with concierge duties and promote resort services or packages

Skills & Attributes

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficiency in property management systems (e.g., Opera, IDB) is an advantage

Calm and courteous under pressure

Basic accounting and cash-handling knowledge

Fluency in English and Bahasa Malaysia; additional languages a plus

Qualifications

Minimum SPM or equivalent; diploma in hospitality preferred

Prior front office or customer service experience advantageous

Willingness to work shifts, weekends, and public holidays

About Us

Monkeys Canopy Resort is a leading hospitality company that operates a collection of luxury resorts and hotels in Malaysia. With a focus on sustainable tourism and exceptional guest experiences, we are committed to creating unforgettable memories for our visitors. Our team is comprised of dedicated professionals who share a passion for the industry and a drive to excel.

Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

Apply now

#J-18808-Ljbffr

Create a job alert for this search

Front Office Assistant • SelangorMalaysia, Selangor, Malaysia