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Customer Service

Customer Service

OHMS Neomishan Cuisine Elements Sdn BhdJohor Bahru, Johor, Malaysia
17 days ago
Job description

Requirements

  • Candidate must possess at least a SPM or equivalent.
  • Required skill(s) : Computer literate
  • Required language(s) :   Mandarin , English and Bahasa Malaysia.
  • Must be able to speak and read Mandarin.
  • Work independently with minimum supervision
  • Fresh Graduate are encouraged to apply, training will be provided.
  • Applicants must be willing to work in Nusajaya (near Bukit Indah) , Johor, Malaysia.

Responsibilities

  • Well knowledge about company product or service− guide the customer to reach a deal.
  • To communicate with customer thru to promote sales through networks chat.
  • Respond to telephone inquiries and Internet inquiries; Handle order through website and phone.
  • Liang, Souper Tang, YS) Own website，Shoppe, Lazada, Facebook, WhatsApp.
  • Arrange shipping and Classification of different logistics delivery to make sure all in order.
  • Record shipping order.
  • Handle customer order, payment, and follow up with Logistics status;
  • Handle customer complaint and feedback, return and exchange goods.
  • Looking for potential customer and Agent.
  • Support Marketing Team to provide idea and discuss sales planning offer.
  • To check with network promotion layout, etc.; To ensure customers can easily see the latest promotions and products.
  • To Achieve group sales goals
  • Additional tasks assigned by Management

    • Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Medical Insurance
  • Training Provided
  • Allowance Provided
  • Performance Bonus
  • 5 Working Days
  • Staff Discount
  • Overtime Pay

    • Additional Benefits

  • Allowance Provided
  • Training Provided
  • 5 Working Days

    • Skills

    Customer service Product Knowledge Problem Solving Documentation Phone Skills Listening Resolving Conflict Communication Skill Customer Inquiries Communication Problem-Solving Patience

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    Customer Service • Johor Bahru, Johor, Malaysia