Service Management Coordinator

The Successful Applicant

A successful Service Management Coordinator (Japanese Speaker) should have :

• Candidates with 2-3 years of service coordination experience, preferably in an IT services environment, or other relevant coordination roles, are preferred.
• Proficiency in Japanese (N1-N2) and English (speak, read and write); Mandarin will be an added advantage.
• Proficiency in managing service delivery processes and resolving customer issues.
• Knowledge of performance metrics and reporting tools.
• Ability to work collaboratively with internal teams and external stakeholders.
• Excellent problem-solving and organizational skills.
• Familiarity with industry regulations and best practices.

What's on Offer

• Hybrid working arrangement
• Opportunities for growth and professional development.
• Supportive and collaborative company culture.
• Exposure to cutting-edge tools and technologies in the Technology & Telecoms industry.

If you are passionate about customer service and looking for a challenging yet rewarding role in Malaysia, we encourage you to apply!

ContactYin Ern NgoQuote job refJN- Phone number #J-18808-Ljbffr