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Network Support Analyst-2

Network Support Analyst-2

Transaction Network Services (TNS)Kuala Lumpur, Kuala Lumpur, Malaysia
2 days ago
Job description

Join to apply for the Network Support Analyst-2 role at Transaction Network Services (TNS)

TNS has an exciting role for an IP NOC Technician within our Network Operations Department! In this challenging role you will work as part of a 24 / 365 team supporting TNS customers and services, and our global IP network.

Overview

TNS has an exciting role for an IP NOC Technician within our Network Operations Department! In this challenging role you will work as part of a 24 / 365 team supporting TNS customers and services, and our global IP network.

Responsibilities

  • The IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents. This person is responsible for accurate ticket updates and timely communication during the lifecycle of the ticket both internally and externally.
  • The IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues.
  • The IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts.
  • The IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, a focus on ticket management quality, and effective escalation and communications.

Qualifications

  • 3-5 years’ experience in operations support environment
  • 3-5 years’ experience with troubleshooting circuits
  • Direct experience configuring and troubleshooting Cisco routers and switches
  • Cisco IOS experience and familiarity with TAC case management and escalation process
  • MPLS experience
  • Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
  • Network Address Translation experience
  • Solid written and verbal skills
  • Direct customer service experience required
  • Flexibility to work rotating shifts in a 24x7 environment, including weekends and holidays
  • Availability to work overtime shifts to maintain divisional coverage and to attend training sessions
  • Understand and manage the pressure of a 24x7 customer support environment

    • Optional Desired Qualifications

  • Experience with Multicast and MPLS networks

    • Education & Certifications

  • CCNA Certification
  • B.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines.

    • If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

    Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.

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    Network • Kuala Lumpur, Kuala Lumpur, Malaysia