Customer Service Operations Associate (Japanese Speaker)

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15, employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Order Management (Service) Respond to customer’s requests for service / repair and calibration. This includes orders for those customers under warranty / contract and for customers requiring per incident support. Manage pick-up and transhipment activities Analyze and respond to customer's request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies / terms and conditions. Manage service order closure. Understand customer needs and take ownership for customer satisfaction in assigned area. Trigger customer billings timely and in accordance with defined policy and standards. Perform error correction to clear all the stuck orders Qualifications Proficient in English and Japanese language is a must (Japan Market). Capability to handle multiple tasks and responsibilities. Ability to work in a stressful environment Usage of standard approaches to simple problem resolution Basic escalation management skills Basic IT / technology knowledge Bachelor Degree or University Degree or equivalent. Careers Privacy Statement

• Keysight is an Equal Opportunity Employer.