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Customer Service Team Lead (Mand Eng - Johor)
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia4 hours ago
Job descriptionDiploma / Degree or above. Proficient in English (B2 CEFR or higher) and fluent in Mandarin or Cantonese. At least 1 year of team management experience in a BPO / Contact Centre, preferably in e-commerce / marketplace. Strong strategic thinking, analytical, and problem-solving skills with a passion for user experience. Good organizational, coordination, and team motivation abilities; able to work under pressure. Willing to work onsite at Medini 9, Iskandar Puteri, Johor. Allowance Provided EPF / SOCSO Annual Leave / Sick Leave 5 working days Associate Full-time Customer Service Human Resources Services
Overview
Customer Service Team Lead (Mand Eng - Johor) role at Agensi Pekerjaan JobScoper Sdn. Bhd.
Job title : Customer Service Team Lead (Mand Eng - Johor)
Responsibilities
- Lead, mentor, and develop a high-performing team.
- Set goals, track performance, and drive continuous improvement.
- Manage market team operations while liaising with global and cross-functional teams.
- Deliver projects with data analysis, research, and strategic recommendations.
- Provide insights, influence team strategy, and advocate for user needs through effective communication.
Qualifications
Job Benefits
Seniority level
Employment type
Job function
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Customer Service • Iskandar Puteri, Johor, Malaysia
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