Spa Supervisor

About Hilton

With thousands of hotels in over 100 countries, Hilton offers countless opportunities to delight guests. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

Overview

The Spa Supervisor provides guests with excellent service and information of all spa services and retail products.

Responsibilities

• Adhere to the customer‑first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Seize opportunities for self-improvement by learning new skills.
• Flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve team goals.
• Advise on departmental operating procedures and improvement of environmental facilities, etc.
• Maintain vigilance and sense of responsibility at all times.
• Ensure all facilities and equipment are operating well.
• Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
• Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results.
• Adhere to Hilton service standards and service quality reviews.
• Carry out department trainings for new and existing employees.
• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
• Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms and treatment rooms.
• Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months.
• Receive products at the receiving department when they arrive.
• Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services.
• Ensure all emails are answered and followed up.
• Send confirmation letters to confirm massage treatments with guests.
• Prepare and ensure adequate tea and towels are ready for guests’ use.
• Make sure to maximize the use of the massage rooms and Massage Therapists.
• Read and update the message book of Massage therapists and Receptionists to ensure that each employee signs for confirmation.
• Pay attention to malfunctioning equipment and follow up with its repair.
• Assist in the building and maintenance of an efficient team by taking an active interest in team members’ welfare, safety, training and development.
• Perform any other reasonable duties as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

Location

Hilton Burau Bay Langkawi

Schedule

Full‑time

Brand

Hilton Hotels & Resorts

Job function

Other

Industries

Hospitality

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