Team LeaderConcentrix • Kuala Lumpur, Kuala Lumpur, Malaysia
Team Leader
Concentrix • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job descriptionResponsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote the Concentrix values through both behavior and attitude, including being an advocate for team members Associate's degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach and provide direction to a team of employees Willingness to work a flexible schedule
Overview
Join or sign in to apply for the Team Leader role at Concentrix. The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing coaching, motivation and accountability.
Job Details
- Job Title : Team Leader
- Location : MYS Kuala Lumpur - Sunway VISIO Tower, Level 8, Menara Sunway VISIO
- Employment type : Full-time
- Seniority level : Mid-Senior level
- Job function : Information Technology
- Industries : IT Services and IT Consulting
Responsibilities
Qualifications
EEO / Disclaimers
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
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