Requirements
- Bachelor’s Degree in Quality Assurance, Packaging Science, Food Science or other related disciplines.
- Completion or certified auditor qualification is required, preferably in ISO 9001 and / or FSSC 22000 (Packaging – ISO / TS 22002-4), to support supplier audits for food contact packaging, lifestyle merchandise and smallware.
- Additional certifications in product safety and compliance (i.e. EN71, CPSIA, FDA FCM, EU 10 / 2011, GB etc) are strongly preferred.
- 2 - 3 years of working experience in quality assurance, preferably in packaging, lifestyle products or consumer goods.
- Hands-on experience in product testing, supplier audits and handling quality incidents related to packaging and lifestyle.
- Familiarity with product development cycles and QA integration in cross-functional go-to-market processes.
- Fluent in English, and Malay (spoken and written, Proficient in Mandarin will be an added advantage).
- Strong knowledge of internation standards and regulations : FDA FCM, EU10 / 2011, GB, EN71, ASTM, ISO packaging standards.
- Proficient in QA methodologies : AQL sampling, root cause analysis, CAPA management, risk-based QA planning.
- Ability to read and evaluate test reports, product specifications, and audit findings.
- Competency in working with third-party labs and inspection agencies.
- Understanding of ESG and sustainability principles related to packaging and consumer merchandise.
a Necessity, not a Luxury
Responsibilities
1. Regional QA Framework & Standardization
Support to develop standardized QA protocols, testing requirements, and inspection criteria for packaging and lifestyle products across countries.Set Acceptable Quality Limits (AQL) by product category and risk profile; ensure regional adaptation where needed.Monitor regional regulatory updates (e.g., FDA, EU FCM, ASEAN food contact laws, EN71) and update QA standards accordingly.2. Supplier Assurance & Qualification
Support supplier audits and assessments for packaging and non-food merchandise suppliers across the region.Assess supplier capability documentation (e.g., test reports, certifications, CAPA history).Maintain a regional supplier performance scorecard and drive improvement plans for underperforming vendors.3. Product Testing & Compliance Oversight
Manage testing plans with accredited labs for food-contact packaging and lifestyle goods (e.g., tumblers, textiles, toys).Review laboratory reports for physical, chemical, and regulatory compliance; escalate any non-conformances.Oversee golden sample control and ensure mass production aligns with approved specifications.4. Cross-Functional & Market Launch Support
Collaborate with Product, Marketing, ESG and Regional Ops teams to provide QA validation during new market launches.Act as the QA supporting role in go-to-market processes for packaging and lifestyle items, ensuring timely signoffs and documentation readiness.Support country teams on QA alignment, technical inquiries, and product release decisions.5. Incident Management & Product Recall
Coordinate regional responses for product complaints or quality incidents, including root cause analysis and supplier CAPALead risk assessments for defective or non-compliant goods; manage withdrawal or rework actions with market teams.Prepare incident reports and trend summaries for regional QA and senior management.6. Data Analysis & Continuous Improvement
Analyze regional QA metrics (e.g., defect rates, inspection findings, complaint trends) and generate insights for continuous improvementDrive initiatives to reduce quality issues, improve supplier consistency, and align product standards regionally.Maintain QA documentation, reports, and audit records in compliance with internal and regulatory standards.7. Sustainability Integration
Work closely with the ZUS ESG team to embed sustainability goals into packaging and lifestyle merchandise QA processes.Support the transition toward recyclable, biodegradable, and lower-impact packaging materials (e.g., PAS 9017-compliant plastics).Engage suppliers to validate sustainable sourcing practices and manufacturing transparency.Ensure sustainability-related claims are supported by testing, documentation, and aligned with regulatory standards across all markets.Benefits
Employee DiscountEmployee Perk ProgrammesHealth and WellnessCareer DevelopmentExtension Leave BenefitsSkills
Quality Assurance Packaging Regulatory Compliance Sustainability