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Regional Senior Executive, Quality Assurance – Packaging & Lifestyle

Regional Senior Executive, Quality Assurance – Packaging & Lifestyle

Zuspresso (M) Sdn BhdSubang Jaya, Selangor, Malaysia
16 days ago
Job description

Requirements

  • Bachelor’s Degree in Quality Assurance, Packaging Science, Food Science or other related disciplines.
  • Completion or certified auditor qualification is required, preferably in ISO 9001 and / or FSSC 22000 (Packaging – ISO / TS 22002-4), to support supplier audits for food contact packaging, lifestyle merchandise and smallware.
  • Additional certifications in product safety and compliance (i.e. EN71, CPSIA, FDA FCM, EU 10 / 2011, GB etc) are strongly preferred.
  • 2 - 3 years of working experience in quality assurance, preferably in packaging, lifestyle products or consumer goods.
  • Hands-on experience in product testing, supplier audits and handling quality incidents related to packaging and lifestyle.
  • Familiarity with product development cycles and QA integration in cross-functional go-to-market processes.
  • Fluent in English, and Malay (spoken and written, Proficient in Mandarin will be an added advantage).
  • Strong knowledge of internation standards and regulations : FDA FCM, EU10 / 2011, GB, EN71, ASTM, ISO packaging standards.
  • Proficient in QA methodologies : AQL sampling, root cause analysis, CAPA management, risk-based QA planning.
  • Ability to read and evaluate test reports, product specifications, and audit findings.
  • Competency in working with third-party labs and inspection agencies.
  • Understanding of ESG and sustainability principles related to packaging and consumer merchandise.

a Necessity, not a Luxury

Responsibilities

1. Regional QA Framework & Standardization

  • Support to develop standardized QA protocols, testing requirements, and inspection criteria for packaging and lifestyle products across countries.
  • Set Acceptable Quality Limits (AQL) by product category and risk profile; ensure regional adaptation where needed.
  • Monitor regional regulatory updates (e.g., FDA, EU FCM, ASEAN food contact laws, EN71) and update QA standards accordingly.

    • 2. Supplier Assurance & Qualification

  • Support supplier audits and assessments for packaging and non-food merchandise suppliers across the region.
  • Assess supplier capability documentation (e.g., test reports, certifications, CAPA history).
  • Maintain a regional supplier performance scorecard and drive improvement plans for underperforming vendors.

    • 3. Product Testing & Compliance Oversight

  • Manage testing plans with accredited labs for food-contact packaging and lifestyle goods (e.g., tumblers, textiles, toys).
  • Review laboratory reports for physical, chemical, and regulatory compliance; escalate any non-conformances.
  • Oversee golden sample control and ensure mass production aligns with approved specifications.

    • 4. Cross-Functional & Market Launch Support

  • Collaborate with Product, Marketing, ESG and Regional Ops teams to provide QA validation during new market launches.
  • Act as the QA supporting role in go-to-market processes for packaging and lifestyle items, ensuring timely signoffs and documentation readiness.
  • Support country teams on QA alignment, technical inquiries, and product release decisions.

    • 5. Incident Management & Product Recall

  • Coordinate regional responses for product complaints or quality incidents, including root cause analysis and supplier CAPA
  • Lead risk assessments for defective or non-compliant goods; manage withdrawal or rework actions with market teams.
  • Prepare incident reports and trend summaries for regional QA and senior management.

    • 6. Data Analysis & Continuous Improvement

  • Analyze regional QA metrics (e.g., defect rates, inspection findings, complaint trends) and generate insights for continuous improvement
  • Drive initiatives to reduce quality issues, improve supplier consistency, and align product standards regionally.
  • Maintain QA documentation, reports, and audit records in compliance with internal and regulatory standards.

    • 7. Sustainability Integration

  • Work closely with the ZUS ESG team to embed sustainability goals into packaging and lifestyle merchandise QA processes.
  • Support the transition toward recyclable, biodegradable, and lower-impact packaging materials (e.g., PAS 9017-compliant plastics).
  • Engage suppliers to validate sustainable sourcing practices and manufacturing transparency.
  • Ensure sustainability-related claims are supported by testing, documentation, and aligned with regulatory standards across all markets.

    • Benefits

  • Employee Discount
  • Employee Perk Programmes
  • Health and Wellness
  • Career Development
  • Extension Leave Benefits

    • Skills

    Quality Assurance Packaging Regulatory Compliance Sustainability

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