Media Research Specialist

What We're Looking For Meltwater, a SaaS company and global leader in media intelligence, is hiring a Media Research Specialist to join our Content Support team. The Content Support team plays a vital role in building and maintaining an extensive, high-quality database of media sources and journalists. This ensures our platform delivers accurate, timely, and relevant media content to our global client base.We're looking for curious and detail-orientated individuals with a passion for media, communication and technology. If you’re interested in playing a key role in delivering the quality content that powers our global SaaS solutions, and you enjoy working in a collaborative, fast-paced environment - we’d love to hear from you. As a Media Research Specialist, you’ll combine media expertise with an understanding of PR and customer needs to keep our databases organized, relevant, and comprehensive. You’ll be proactive in identifying gaps, solving problems, and staying ahead of industry trends. At Meltwater, we believe that diverse backgrounds and perspectives lead to stronger teams and better products. We are committed to building an inclusive workplace where everyone can thrive. What We Offer : -Enjoy flexible paid time off for enhanced work-life balance. -Comprehensive health insurance tailored for you, complete with an annual health check. -Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being. -Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. -Energetic work environment with a hybrid work style, providing the balance you need. -Benefit from our family leave program, which grows with your tenure at Meltwater. -Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-meltwater-job-media-research-specialist]

What You’ll Do -Responding to customer feedback and inquiries in a timely, professional manner. -Researching and verifying media sources and journalist data. -Proactively identifying projects that enhance content quality and the customer experience at Meltwater. -Researching news sources, journalists, and media professionals across regions. -Developing in-depth knowledge of news cycles, media trends, and the evolving media landscape. -Collaborating with colleagues across Content Support, Product, Engineering, and Customer Success teams. -Work closely with teammates to streamline workflows, share knowledge, and contribute to a culture of operational excellence. -Contributing to data quality projects, automation initiatives, and content strategy. What You’ll Bring -Bachelor's degree or a equivalent experience, preferrably in media related degree. -Excellent written and verbal communication skills in English (additional languages are a plus). -Strong online research capabilities and media literacy. -Interest in journalism, media, and communications. -Accustomed to working autonomously and as part of a global team in a fast-paced organization with ambitious growth plans. -A mindset for quality, accuracy, and the bigger picture to be able to deliver high quality results in timely manner.  -High digital literacy and comfort with using modern tech tools. -A structured and detail-driven work style to be able to quickly adapt to changes to customer requirements. -Strong self-motivation and responsibility to be able to work through deliverables and provide approprioate solutions with limited supervision. -Comfortable working in an agile and truly global environment. -A passion for learning, continuous improvement, and innovation. -Enthusiasm for tech-driven environments and a willingness to adapt quickly. -Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office once a week. -The ability to legally work in the country of hire is required for this position.