Social Media Officer

IUX Federal Territory of Kuala Lumpur, Malaysia

Overview

We’re hiring an ORM Executive for content removal. The ideal candidate must have experience in removing negative news, videos, and reviews. A confident understanding of takedowns via DMCA and legal routes is required. Strong research and communication skills are essential. Join our expert reputation team!

Responsibilities

• Maintain a clear escalation protocol for sensitive issues, ensuring compliance and timely follow-up.
• Spot trends in consumer feedback and flag opportunities or concerns to operational and clinical leadership. Collaborate across departments to address concerns and close the feedback loop.
• Analytics and Reporting : Track and analyze the performance of social media campaigns and content. Use insights to refine strategies, improve engagement and increase effectiveness.
• Collaboration with Other Teams : Work closely with marketing, sales, and product development teams to ensure brand consistency and to develop social media campaigns that align with other promotional and advertising activities.
• Crisis Management : Monitor online reviews and feedback, and respond to concerns, inquiries, or criticism in a timely and diplomatic manner. Remove negative news, videos, and reviews. A confident understanding of takedowns via DMCA and legal routes is required.

Key Skills

Requirements

Qualifications and Focus

The Social Media Officer position has an emphasis on staying connected with the audiences, engaging with customers, and expanding the brand presence. If you are a tech-savvy professional with an interest in communicating with clients through online channels, we would like to meet you!

Seniority level

Employment type

Job function

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