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Sales Operations Specialist

Sales Operations Specialist

ISI MarketsKuala Lumpur, Kuala Lumpur, Malaysia
7 hours ago
Job description

We are seeking an experienced Sales Operations professional who is fluent in Mandarin to join our team and strengthen our global go-to-market (GTM) strategy. This role will focus on equipping our sales organization with the tools, training, and content needed to accelerate pipeline generation, improve conversion rates, and drive revenue growth.

They will play a key role in planning onboarding, enhancing sales readiness, and aligning cross-functional teams across Product, Marketing, and Customer Success to ensure GTM excellence.

The ideal candidate will have a strategic mindset, strong operational capabilities, and a proven ability to elevate sales performance through enablement programs on that scale.

Training & Onboarding :

  • Organise and deliver customized onboarding programs for the APAC sales teams.
  • Facilitate ongoing training sessions on sales processes, technology, product knowledge, and selling skills.

Content Management :

  • Collaborate with Global Sales Enablement, Sales Leadership, and Marketing teams to create and maintain sales content, such as digital assets, presentations, and job aids.
  • Ensure sales content is organized and easily accessible via the Sales Content Management System

    • Sales Innovation & Tech Stack Support :

  • Provide updates on the sales tech roadmap and train regional teams on tools like Salesforce, Glyphic and LinkedIn Sales Navigator.
  • Help implement and manage enablement tools to improve sales efficiency.

    • Sales Process Resource :

  • Support Demand Generation and Sales Process initiatives for APAC.
  • Collaborate with sales stakeholders and provide reporting and analytics to support regional initiatives.

    • Performance Analytics & GTM Support :

  • Track and report Sales performance and GTM campaign progress
  • Work with the Global Sales Enablement & Rev Operations to visualize performance data and deliver actionable insights.

    • Cross-Functional Collaboration :

  • Partner with local marketing, product, and sales leadership teams to align messaging and strategy.
  • Customize global programs for the APAC region and support campaign creation and product launches with tailored materials.

    • Requirements :

  • Fluent in Mandarin
  • 2–3 years of experience in sales or sales operations
  • Strong understanding of sales methodologies
  • Experience using CRM systems (e.g., Salesforce, HubSpot, or similar)
  • Experience in developing and implementing onboarding programs for sales teams
  • Knowledge of the financial services industry is a strong advantage
  • Experience creating sales playbooks, pitch decks, and battle cards

    • The Value We Provide :

  • Interesting and rewarding projects
  • A great working environment within an international company
  • An open and friendly workplace culture
  • Support for work-life balance
  • The flexibility to work from any location of your choice for up to 4 weeks per year

    • About ISI Markets :

    ISI is a truly international business with over 700+ employees based across 20 locations. We have a proud 30-year history as the leading provider of data, analysis and research on the world’s fastest growing and highest potential growth markets.

    Our culture is purposed around our people, and we pride ourselves on supporting our employees to be the best they can be. Working for us will mean being part of a supportive environment and great team of professionals.

    Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.

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    Operation Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia