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Service Desk Analyst

Service Desk Analyst

FNZ GroupKuala Lumpur, Malaysia
20 days ago
Job description

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

  • Providing high quality and timely First Line Support to users through our Helpdesk Software
  • Desktop Deployment Services (preferably Intune / Autopilot)
  • Azure and on Prem Active Directory Users & Groups management and Group policy
  • Microsoft Email systems
  • All user access for FNZ Internal bespoke applications
  • All Corporate office systems including Office 365, Printers, Desktop / Laptops and Mobile Devices
  • Asset Register Maintenance
  • Remote support to other internal clients
  • Daily checks and BAU monitoring and fault resolution
  • Ensuring that the correct service desk processes and procedures are followed
  • Basic connectivity and network troubleshooting
  • Knowledge sharing and mentoring
  • Documentation of technical fault solutions
  • Recommend improvements to all aspects of the IT services
  • Ensure IT policies are adhered to at all times

Experience required

  • Experience in a similar Support role is an advantage
  • English on communicative level
  • General infrastructure skills and knowledge of Microsoft Desktop and Server products
  • An understanding of Virtualisation (ESXi / vSphere) , Active Directory
  • A good understanding of IP network fundamentals
  • Good team player with the ability to work under direction or independently
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    Service Desk Analyst • Kuala Lumpur, Malaysia