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Service Desk Analyst
FNZ GroupKuala Lumpur, Malaysia20 days ago
Job descriptionExperience in a similar Support role is an advantage English on communicative level General infrastructure skills and knowledge of Microsoft Desktop and Server products An understanding of Virtualisation (ESXi / vSphere) , Active Directory A good understanding of IP network fundamentals Good team player with the ability to work under direction or independently
This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.
Specific Role Responsibilities
- Providing high quality and timely First Line Support to users through our Helpdesk Software
- Desktop Deployment Services (preferably Intune / Autopilot)
- Azure and on Prem Active Directory Users & Groups management and Group policy
- Microsoft Email systems
- All user access for FNZ Internal bespoke applications
- All Corporate office systems including Office 365, Printers, Desktop / Laptops and Mobile Devices
- Asset Register Maintenance
- Remote support to other internal clients
- Daily checks and BAU monitoring and fault resolution
- Ensuring that the correct service desk processes and procedures are followed
- Basic connectivity and network troubleshooting
- Knowledge sharing and mentoring
- Documentation of technical fault solutions
- Recommend improvements to all aspects of the IT services
- Ensure IT policies are adhered to at all times
Experience required
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Service Desk Analyst • Kuala Lumpur, Malaysia