NOC / NSCC Technician IV

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Overview

Responsibilities Include :

• Monitor network surveillance systems, respond to alarms and error conditions, as well as monitor email and manage a phone queue taking direct support calls from our customers and vendors.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact resulting from network events.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management supporting SS7, SIP, and Diameter Signaling Platforms as well as IPX and IP networks.
• Perform troubleshooting for BGP peering and IP connectivity alarms
• Troubleshooting Ethernet, DS0, DS1, DS3, and optical circuits and connectivity utilizing -Switches, Routers, STPs, DACS, DNX, DSR's and other muxing equipment
• Interface with TNS customers, telecommunications carriers, and equipment vendors. -Perform routine and corrective maintenance on network elements
• Work a rotating shift as required to support 7x24x365 Operations
• Must be able to perform shift work including nights, weekends and holidays as required

Good communication skills and the ability to work well within a team.

Responsibilities

Qualifications

3-5 years experience with the following :

Desired Skills / Experience :

Education : Bachelors degree in a technical field or equivalent experience

Our people make all the difference in our success.

Qualifications

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.