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Customer Success Specialist (Taiwanese-Native)

Customer Success Specialist (Taiwanese-Native)

Agensi Pekerjaan JobScoper Sdn BhdGeorgetown, Pulau Pinang, Malaysia
30+ days ago
Job description

Requirements

  • Fluent in Traditional Mandarin.
  • Must be able to read and write in Traditional Mandarin.
  • Need to experience in customer service. .
  • Willing to work in Shifts (Mon-Fri;9am-10pm, Sat-Sun;9am-6pm).
  • Native Taiwanese Only

Responsibilities

  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Ensuring Customer Service satisfaction with clients
  • Following process and procedure of the Company.
  • Provide timely support to customers through available communication channels (inbound, outbound calls and email)
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
  • Pro-active support to customers to prevent damage to brand loyalty

    • Benefits

  • Training provided.
  • Annual leave
  • Medical leave
  • Provided allowance
  • Provided housing allowance
  • 5 working days

    • Additional Benefits

  • Allowance Provided
  • Training Provided
  • Annual Leave

    • Skills

    Fluent in Mandarin Chinese Customer Relationship Management Problem-Solving Skills Product Knowledge Communication Skills

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    Customer Specialist • Georgetown, Pulau Pinang, Malaysia