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Customer Service Assistant

Customer Service Assistant

Berjaya CKE Enterprise Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
2 days ago
Job description

Job Responsibilities :

1. Documentation & Record Keeping

  • Maintain accurate records of customer interactions, warranties, service requests, and repairs.
  • Process and file warranty claims, returns, and refund requests.
  • Ensure compliance with company policies and legal regulations.

2. Coordination & Scheduling

  • Schedule service appointments, technician visits, or follow-ups.
  • Liaise between customers, field service teams, and technical support.
  • Track service orders and ensure timely completion.

    • 3. Inventory & Spare Parts Management

  • Monitor stock levels of spare parts and reorder as needed.
  • Maintain a database of parts used in repairs and replacements.

    • 4. Customer Communication Support

  • Generate service reports, confirmation emails, and follow-up messages.
  • Assist customer service teams with backend processes
  • Handle administrative aspects of customer complaints or escalations.

    • 5. Billing & Invoicing Support

  • Verify service charges, warranty coverage, and out-of-pocket costs.
  • Process invoices for repairs, installations, or extended services.
  • Work with the Finance department on payment reconciliations.

    • 6. Data Analysis & Reporting

  • Track key metrics (e.g., service turnaround time, repeat complaints).
  • Prepare reports for management on after-sales performance.
  • Identify trends (e.g., frequent product issues) for quality improvement.

    • 7. Process Improvement

  • Suggest improvements to streamline after-sales workflows.
  • Update internal documentation (e.g., service manuals, warranty terms).

    • Job Requirements :

  • High school Diploma or equivalent.
  • Proven experience in Sales support for 2-3 years.
  • Possesses a professional and cheerful attitude.
  • Managing multiple tasks, deadlines, and records.
  • Accurate data entry and documentation.
  • Experience in Customer Service System (Caction) ,ERP Software, MS Office Excel.

    • Job Type : Full-time

    Pay : RM2, RM3,800.00 per month

    Work Location : In person

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    Customer Service Assistant • Kuala Lumpur, Kuala Lumpur, Malaysia