Desktop Support Engineer

Overview

Desktop Support Engineer

role at

Total IT Global . Total IT Global elevates the digital journey with cutting-edge innovation, offering a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, providing customized solutions and services across the entire IT asset life cycle. Constant innovation and service excellence position Total IT Global as a Digital Experience Enabler at the leading edge of innovation. Responsibilities

Escalate technical issues to the relevant parties when needed and follow up until issues are closed. Ensure all standards and procedures are followed and maintained. Answer queries and resolve issues related to the usage of standard applications and IT services. Provide monthly help desk reports. Ideal Profile

You possess a Degree / Diploma in Computer Science, Engineering or related field. You have at least 2 years of experience, ideally within a Helpdesk / Technical Support role. You have excellent communication and interpersonal skills. You are highly goal-driven and work well in fast-paced environments. You are a strong team player who can manage multiple stakeholders. You are adaptable and thrive in changing environments. What\'s on Offer?

Work alongside & learn from best in class talent. Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries

IT Services and IT Consulting

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