Retail Resourcing Team Lead

Overview

bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

bp is a leading global energy company focused on decarbonizing and diversifying, aiming for net zero by 2050 or sooner. Join bp in Finance Business & Technology (FBT) Malaysia and contribute to strategic projects that connect you with a global network of colleagues. We offer opportunities to build new skills, challenge yourself and grow a long-term career with meaning and impact in a caring, supportive environment.

Role Synopsis

People & Culture (P&C) Solution & Services (S+S) is an internal global HR shared services organisation responsible for delivering centralised and standardised HR services for BP from multiple delivery centres. S+S is the first point of contact for P&C matters; the team are policy and process experts dedicated to delivering the best customer experience. This role manages a team of analysts within P&C S+S who deliver retail services processes, across in-store resourcing and queries management for retail stores in the region.

Key Accountabilities

• Full team management responsibilities for a shared service delivery team, ensuring service is delivered to targets while coaching and developing team members.
• Manage and deliver Key Performance Indicators (KPI) for the retail resourcing and retail support teams.
• Contribute to P&C S+S Business Continuity activities and highlight critical resources and activities.
• Understand procedures and processes for relevant businesses and internal processes.
• Manage on-the-ground delivery, respond to service demands in CRM, and conduct Retail Services quality assurance activities.
• Handle partner concerns promptly and lead the team in Root Cause Analysis of processes / behavioural changes, ensuring compliance.
• Lead operational process improvements and manage changes to Retail Services, including requirement gathering, testing, coordinating team members for large-scale testing, cutover activities, and partner updates.
• Manage transitions and projects for new functionalities and systems, coordinating the team in project calls and process design, with post go-live monitoring.
• Ensure effective collaboration between Malaysia and Australia to deliver BAU and project deliverables.
• Develop and maintain relationships with key collaborators, customers and external service providers including GEOs, GSOs and CoEs within the P&C community.

Essential Education

Essential Experience and Job Requirements

Benefits

Equal Opportunity

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Sales and Business Development

Industries : Oil and Gas

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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