(Gan) Customer Service - Cantonese Speaker (57980) Fresh Grads OK

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.Cyberjaya, Selangor, Malaysia

7 days ago

Job description

Provides an administrative support service to the Managed Services Client Service Desk team.- Provides entry level administrative tasks as required by the team.- Responsible for receiving, validating, and logging client requests, capturing the detail of the request.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Performs any other related task as required.

(Apply now at #J-18808-Ljbffr

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Customer Service • Cyberjaya, Selangor, Malaysia