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Front Office Assistant

Front Office Assistant

Urban Inn CyberjayaCyberjaya, Selangor, Malaysia
1 day ago
Job description

The Front Office Assistant serves as the first point of contact for guests, ensuring a welcoming and professional experience. This role involves greeting guests, handling check-in and check-out procedures, managing reservations, and addressing guest inquiries and concerns in a timely and courteous manner.

Key Responsibilities :

  • Greet and welcome guests as they arrive at the hotel.
  • Perform check-in and check-out processes efficiently and accurately.
  • Handle guest inquiries, requests, and complaints professionally.
  • Answer incoming calls and manage reservations via phone, email, or booking systems.
  • Coordinate with housekeeping and other departments to ensure guest needs are met.
  • Process payments, issue room keys, and manage billing and invoices.
  • Maintain the front desk area in a neat and organized manner.
  • Keep accurate records of room availability and guest accounts.

Job Type : Full-time

Pay : RM1, RM1,800.00 per month

Benefits :

  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Work Location : In person

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    Assistant Front Office • Cyberjaya, Selangor, Malaysia