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System Support

System Support

Integrated Health Plans Sdn. Bhd.Bayan Lepas, Pulau Pinang, Malaysia
13 hours ago
Job description

Responsibilities

  • Analyse system issues and user-reported problems, identify root causes, and provide effective solutions or escalate to the appropriate teams.
  • Monitor and maintain system performance to ensure smooth daily operations and service continuity.
  • Perform servicing administration including report preparation, data validation, and system updates.
  • Ensure quality of deliverables by conducting functional testing, system testing, UAT coordination, and regression testing.
  • Document and execute test cases, scenarios, and outcomes for traceability and continuous improvement.
  • Work closely with developers to review system changes, API integrations, and mobile app updates for quality assurance.
  • Provide support and guidance for admin portals, and anything related to mobile applications.
  • Maintain user documentation, FAQs, training materials, and guides for end-users and stakeholders.
  • Provide end-user support, troubleshooting, and guidance through various communication channels.
  • Ensure support tickets are managed within agreed SLAs and turnaround time expectations.
  • Track, monitor, and report recurring issues, providing insights to improve system quality and reduce defects.
  • Collaborate with cross-functional teams to improve processes, enhance customer experience, and ensure service deliverables are met / exceeded.

Requirements

  • Diploma in Computer Science / IT or related field, or equivalent certifications.
  • 1–3 years' experience in software / system testing and application support.
  • Hands-on experience in handling admin portals and mobile app.
  • Strong analytical and problem-solving skills with attention to detail.
  • Passion for service with strong teamwork and collaboration skills.
  • Able to work independently with minimal supervision.
  • Excellent communication and interpersonal skills; fluent in English (written and spoken).
  • Proficient in Microsoft Office (Excel, Word, PowerPoint); comfortable handling and analyzing large data sets.
  • Familiarity with support tools (ticketing systems, monitoring dashboards) and QA processes (UAT, regression testing, bug tracking).
  • Diligent, highly organized, and able to manage multiple tasks with a strong sense of accountability
  • Good to have : Knowledge of clinic systems, Third Party Administrators (TPAs), and mobile healthcare app processes.

    • Job Type : Full-time

    Pay : RM2, RM3,500.00 per month

    Benefits :

  • Flexible schedule
  • Work from home

    • Application Question(s) :

  • What is your expected salary?

    • Education :

  • Diploma / Advanced Diploma (Required)

    • Experience :

  • IT : 1 year (Required)

    • Work Location : In person

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    System Support • Bayan Lepas, Pulau Pinang, Malaysia