AI and Automation Operations Associate (US)

About Wahed

The global financial system wasn't built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.

At Wahed, we're changing that. We are a global fintech company on a mission to build a new financial system—one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible, from pioneering Shariah-compliant equity ETFs, creating riba-free alternatives to high yield savings accounts, to creating no-leverage real estate investments for truly interest-free income producing assets. If you're driven to solve complex problems and believe finance should empower, not exclude, join us in building a more equitable financial future.

Job Brief : As an AI and Automation Operations Associate, you will be the central engine for operational excellence and innovation within Wahed's US region. This is a unique opportunity to move beyond executing tasks and become a strategic builder, working directly with the US Region Head to identify and solve our most pressing challenges. You will have the autonomy to design, build, and deploy intelligent automation solutions across Customer Service, Marketing, Compliance, and Internal Operations. If you are a curious and driven problem-solver, passionate about using technology—from SQL and scripting to AI and LLMs—to create significant business value, this role will provide a unique platform for you to make an outsized impact and accelerate your career.

Job Description

• Enhance Customer & Marketing Operations — Analyze customer experience (CX) ticket data to identify recurring pain points and develop automated solutions to improve response quality and speed.
• Automate the aggregation and review of marketing metrics, competitor campaign analysis, and content topic research to improve team productivity and campaign effectiveness.
• Automate Core Business Operations — Develop and maintain automated scripts and workflows for routine data tasks, including compliance reporting, internal client reporting, and daily reconciliations (fees, client holdings, transactions).
• Build and manage dashboards that provide a single source of truth for regional KPIs, empowering leadership with actionable, real-time insights.
• Design and implement automated workflows for reviewing compliance alerts and streamlining KYC / AML decisioning, reducing manual effort and improving accuracy.
• Identify and eliminate points of friction in our compliance processes, creating a smoother and more efficient experience for our clients without compromising rigor.

Job Specification

Skills & Attributes

Why Wahed?

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