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Desktop Support Engineer

Desktop Support Engineer

EZYPAYKuala Lumpur, Malaysia
18 days ago
Job description

Responsibilities

include but are not limited to :

  • First response to user support requests vis slack, calls, Zendesk
  • Manage user IT support requests topletion using Zendesk
  • Familiar with using remote control tools (eg : RDP, MS Intune, Anydesk)
  • Maintaining a remote fleet of Mac and Windows desktop environment
  • Providing users with training and education of the technology tools and systems

Requirements

  • Minimum 3 years of experience in a similar role
  • Exceptional Knowledge of Microsoft Windows and Apple MacOS
  • Exceptional knowledge in Office 365 including SharePoint and OneDrive
  • Good understanding of Entra and remote deployment of applications
  • Experience in troubleshooting a variety of issues on Mac and Windows
  • Onsite and remote support experience)
  • Excellent analytical and problem-solving skills
  • Experience with Zendesk, Slack, Zoom and Atlassian products
  • ITIL and Microsoft Certification (desirable)

    • Benefits

  • Gym subsidies
  • Casual dress code
  • Flexible working arrangements ( including work from home and remote )
  • Generous number of Annual Leaves
  • Extensive medical coverage ( including dental & optical )
  • Delicious office snacks
  • Guidance and mentoring from leaders within the business
  • Dynamic, positive work environment
  • Fantastic team culture

    • Job ID BF34326D0F

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    Support Engineer • Kuala Lumpur, Malaysia