Talent.com
This job offer is not available in your country.
Desktop Support Engineer

Desktop Support Engineer

EZYPAYKuala Lumpur, Malaysia
20 days ago
Job description

Responsibilities

include but are not limited to :

  • First response to user support requests vis slack, calls, Zendesk
  • Manage user IT support requests topletion using Zendesk
  • Familiar with using remote control tools (eg : RDP, MS Intune, Anydesk)
  • Maintaining a remote fleet of Mac and Windows desktop environment
  • Providing users with training and education of the technology tools and systems

Requirements

  • Minimum 3 years of experience in a similar role
  • Exceptional Knowledge of Microsoft Windows and Apple MacOS
  • Exceptional knowledge in Office 365 including SharePoint and OneDrive
  • Good understanding of Entra and remote deployment of applications
  • Experience in troubleshooting a variety of issues on Mac and Windows
  • Onsite and remote support experience)
  • Excellent analytical and problem-solving skills
  • Experience with Zendesk, Slack, Zoom and Atlassian products
  • ITIL and Microsoft Certification (desirable)

    • Benefits

  • Gym subsidies
  • Casual dress code
  • Flexible working arrangements ( including work from home and remote )
  • Generous number of Annual Leaves
  • Extensive medical coverage ( including dental & optical )
  • Delicious office snacks
  • Guidance and mentoring from leaders within the business
  • Dynamic, positive work environment
  • Fantastic team culture

    • Job ID BF34326D0F

    Create a job alert for this search

    Support Engineer • Kuala Lumpur, Malaysia