Technical Support Engineer

Wayon Energy Technology Co., Ltd. was established in September 2013 as the business platform company of Hong Kong-listed Wasion Holdings Limited (HK3393) for its "Source, Grid, Load, Storage" development strategy. The company is primarily engaged in the R&D, production, and sales of smart power distribution equipment, new energy storage systems, and charging / swapping equipment, while also providing customers with new energy power station system solutions.

WeYoung is the manufacturing facility of Wayon Energy in Malaysia, located in Kulai. We currently maintain stable production orders and, by August, expected to have approximately 100 staff onsite (including both Chinese and other country workers).

Responsibilities

• Receive and handle customer inquiries regarding after‑sales services for all kinds of containers for data center, including fault reporting and complaints, and provide technical guidance or solutions.
• Diagnose faulty parts, follow up on the repair / return and exchange procedures, and ensure the closure of customer issues.
• Regularly summarize after‑sales problems and promote improvements in product design or production processes.
• Conduct regular customer follow‑ups, collect product usage feedback, assess customer satisfaction and propose improvement suggestions.
• Coordinate with the sales and technical departments to develop special service plans (such as regular inspections) for key customers.
• Handle urgent and unexpected issues (such as large‑scale failures), respond quickly to minimize customer losses.

Qualifications

Seniority level

Employment type

Job function

Industries

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