Customer Service - Patient Liaison Officer

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Welcome patients and visitors by greeting in person or on the telephone.

Scheduling of appointments in person or by telephone.

Keeps patient appointments on schedule by notifying respective person‑in‑charge of patient's arrival.

Registers, files, retrieves and maintains correct patient records.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Maintains operations by following set policies and procedures.

Participates in and assists in coordinating the Centre's marketing events and initiatives; ensures that the event runs smoothly.

Participates in daily and monthly auditing requirements under this portfolio.

Job Requirements

Candidate must possess at least a Higher Secondary / STPM / "A" Level / Pre‑U, Professional Certificate, any field.

• Required skill(s) : Basic computer knowledge, good telephone conversational skills, good scheduling and organizing skills.
• Required language(s) : Bahasa Malaysia and English. Additional spoken languages would be an added advantage.
• Possess good interpersonal skills, team player and willing to learn.
• The MRT Station (Pusat Bandar Damansara) is within walking distance from DC Mall, where our Centre is located.

KL Fertility & Gynaecology Centre has been providing fertility expertise for more than two decades. We have an unwavering passion to realise the dreams of couples wanting to start a family. As we continue on our journey to make a positive difference, we are looking for a qualified individual to fill the post as advertised.

Application Questions

Benefits

Medical Benefits, Miscellaneous Allowance, Additional Employer EPF, Additional Leave for Birthdays / Festivals.

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