PAMB | Executive, Prevention of Recurrence - L1 Helpdesk

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Digital Technology Helpdesk support role involves providing technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. Here are some key responsibilities and qualifications typically associated with this role :

Respond to User Inquiries : Address questions and issues related to app.

Log and Track Issues : Maintain records of customer or employee queries and resolutions.

Troubleshoot Technical Problems : Diagnose and resolve issues.

User Training : Train users in the proper use of app.

Answering Calls / e-mails : Respond to customer inquiries and provide accurate information about products or services.

Handling Complaints : Address and resolve customer complaints in a professional manner.