Clinical - Application, Specialist

Job Description

• Manage queries from internal and external customers and provide technical support to any problems encountered by users.
• Conduct instrument installation or refresher training.
• Plan, organize and conduct courses / seminars / workshops on products for customers.
• Work with the relevant sales person to meet the sales team’s demonstration commitments.
• Provide technical training to sales representatives and collaborate with them in developing and planning sales & marketing related activities.
• Maintain an in-depth and current knowledge of the users’ application needs.
• Provide regular feedback and reports on market and competitive situations to Sales Managers / Product Support Manager.
• Prepare weekly activities report to the Supervisor when required.
• Comply with ISO quality management system requirements.
• Perform other related duties and responsibilities as may be required from the Superior from time to time.

Requirements

• Bachelor's degree (Master’s degree is a plus) in Biomedical Sciences or Medical Laboratory Technology, with a minimum of 1-2 years of working experience in the application support field, clinical laboratory or related.
• Good understanding of current medical laboratory methodologies, protocols, and QC will be an advantage.
• Preferably with 1-2 years in the lab / application support field.
• Effective communication skills to articulate technical and product information clearly to both internal and external customers.
• Responsible, independent, well-organized, and a good team member.
• Able to be based in Penang.
• Possess own transport and willing to travel; allowance is given accordingly.

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