Tier 1 - English Analyst

Esri MalaysiaShah Alam, Selangor, Malaysia

30+ days ago

Job description

Overview

Join to apply for the Tier 1 - English Analyst role at Esri Malaysia .

Senior Human Resources Specialist in Esri Malaysia : Esri Malaysia is a multi‑national organization specializing in enterprise software solutions for large public sector customers, GLCs and corporates in Malaysia. The company operates in Malaysia since 1983 and employs over 200 people. This role note indicates a 24‑month contract which will include night shifts, with overtime pay provided. This is an entry / junior level position. You must hold Malaysian citizenship to be considered.

About the Role

Your key responsibilities will include :

Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e‑mail, and chat) and efficient troubleshooting
Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and related technologies
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
As a subject matter expert, author and edit knowledge articles available to internal and external users
Identify issues and log defects for software improvements
Work in other technical areas of software support as customer and business needs require

About You

We are seeking a proactive and reliable technical support professional, adept at handling technical requests and support, and capable of effectively interacting with customers. To be successful in this role, you will need :

Bachelors in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field (master’s preferred)

Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills

Proficient written and verbal communication abilities with a strong grasp of English and / or Mandarin including grammar, punctuation, and consistency

Solid understanding of GIS theory and applications

Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform

Ability to articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related technologies

Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems

Ability to communicate technical information clearly and concisely

Ability to learn quickly, retain information, and adapt to a changing work environment

Strong prioritization skills including managing time and workload efficiently

Attitude and behaviour align with Esri Malaysia’s core values

Why Esri Malaysia?

We foster an inclusive, people-centric environment that values professional excellence and personal well-being. You will be provided with :

Investment in your Growth : Access dedicated training and development programs to upskill and grow in your role

Career Advancement : Internal mobility and clear pathways for career progression

Appreciation and Engagement : Flexi Benefits, Medical & Insurance, Yearly Salary Increment, Staff Awards, Engaging Events, and more

Performance Recognition : Profit-sharing bonus

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that Esri Malaysia does not accept unsolicited resumes from recruiters or employment agencies. For details or questions, contact our Talent Acquisition team by mail at .

Employment details

Seniority level : Entry level

Employment type : Contract

Job function : Analyst and Customer Service

Industries : IT System Training and Support; IT Services and IT Consulting

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Analyst • Shah Alam, Selangor, Malaysia