Requirements :
- Candidate with minimum SPM level qualification
- Candidate required to have proficient in Mandarin (can speak, read, type) , and average level of English (speak, read, type)
- Candidate with willingness to work on a rotational shifts basis :
Morning shift : 7 : 00AM - 4 : 00PM
Afternoon shift : 4 : 00PM - 1 : 00PMNo prior experience required for candidateCandidate with willingness to work 5 days a week, including weekends (2 days off weekly)Candidate have no issue to work fully on-site in the office located at CyberjayaCandidate have no issue to start working from 24 June 2025 - 1 July 2025Scopes :
Handle customer interactions via email and live chatConduct investigation in accordance with standard operating procedures (SOPs)Utilize internal tools and platforms to gather information and complete tasksAbility to successfully navigate websitesLeverages appropriate operational tools and applications to find the dataUnderstands and adheres to workflow directionsMaintain predetermined and assigned productivity targets and quality standardsParticipate in performance improvement and training programs for self-developmentExperience Required : Min 0 Year / s