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E-Commerce Executive

E-Commerce Executive

Universal Sports Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

The E-commerce Executive is responsible for driving the performance and smooth operation of the company’s online channels. This role is the primary liaison between internal teams and external eCommerce service providers / enablers (including order fulfillment partners). The E-commerce Executive plans campaigns, briefs and coordinates with the service provider, oversees fulfillment and stock, monitors sales performance, and ensures commercial and brand objectives are delivered.

Responsibilities

  • Plan monthly, seasonal and promotional campaigns aligned with business objectives; create clear campaign briefs; coordinate with internal Marketing for assets; monitor campaign performance and optimize mid-campaign; act as the main point of contact for external eCommerce enablers; track deliverables and SLAs; ensure accurate listing execution; oversee third‑party fulfillment operations; monitor fulfillment KPIs.
  • Liaise proactively with Marketing, Accounts / Finance, Logistics / Warehouse and other internal stakeholders to align on promotions, pricing, invoicing, stock transfers, and delivery arrangements; communicate campaign timelines, stock needs and post‑campaign reconciliations.
  • Ensure product listings are accurate and brand‑consistent (titles, descriptions, images, attributes, storefront layout); review and approve listing copy and imagery; maintain consistency across marketplaces and the webstore.
  • Monitor stock levels across all channels and marketplaces; identify fast‑moving SKUs and potential stockouts; perform stock level analysis and demand forecasting; coordinate replenishment and stock updates with warehouse, logistics and the service provider.
  • Track daily, weekly and monthly sales, traffic and conversion metrics; prepare regular performance reports with insights and actionable recommendations; identify opportunities and issues affecting sales; lead corrective actions; maintain organized documentation; propose process improvements to increase efficiency and boost conversions.

Key KPIs

  • Monthly online sales versus target
  • Campaign launch timeliness and execution accuracy
  • Conversion rate & traffic growth
  • Order processing / fulfillment SLA adherence
  • Stock‑out incidents / OOS rate for key SKUs
  • Listing accuracy and brand compliance

    • Requirements

  • Diploma or Degree in Business, Marketing, E‑commerce, or related field.
  • 1–3 years’ experience in eCommerce operations, marketplace management, or digital commerce.
  • Hands‑on experience with Shopee, Lazada, TikTok Shop, Shopify or similar platforms.
  • Strong coordination and communication skills; comfortable dealing with external vendors and internal stakeholders.
  • Data‑driven mindset with solid Excel / Google Sheets skills for analysis and reporting.
  • Highly organized, proactive, detail‑oriented, and able to manage multiple priorities under deadlines.

    • Nice to Have

  • Prior experience working with eCommerce enablers / third‑party fulfillment providers.
  • Familiarity with marketplace advertising and campaign analytics (CTR, CPC, CVR, ROAS).
  • Experience in retail / consumer goods, preferably sports or apparel categories.
  • Basic knowledge of simple forecasting or inventory planning tools.

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    Executive Executive • Kuala Lumpur, Kuala Lumpur, Malaysia