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Senior Manager, Talent Management
Senior Manager, Talent ManagementTDCX • Kuala Lumpur, Kuala Lumpur, Malaysia
Senior Manager, Talent Management

Senior Manager, Talent Management

TDCX • Kuala Lumpur, Kuala Lumpur, Malaysia
21 days ago
Job description

Senior Manager, Talent Management

Federal Territory of Kuala Lumpur, Malaysia

At TDCX, we believe that every career move should propel you forward. Work alongside highly motivated teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Top Reasons to Work with TDCX

  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World‑class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive work culture that enables your future
  • Easy‑to‑access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field
  • Join a global company, winner of hundreds of industry awards

What is Your Mission?

  • Design, implement and manage holistic internal talent management strategies and processes that support the management and development of the company's talent
  • Manage Talent Pools, including the development of individual plans for top potentials and support development
  • Develop measures and metrics to determine effectiveness and ROI of talent and organizational development programs and collect data for reporting
  • Monitor and evaluate effectiveness of talent management programs
  • Continue to evolve best practices to improve efficiency and effectiveness of talent development
  • To succeed in the talent management lead role, you will need to have the ability to think strategically and develop tactical action plans to achieve business and people goals
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
  • Who Are We Looking For?

  • Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree related to HR, Talent Management, and Organizational Development
  • Preferably with 5–7 years of working experience in the related field
  • Strong consultative and diagnostic skills with proven project management ability to plan, organize and manage multiple projects at once
  • Strong knowledge of Talent Management and Change Management principles
  • Strong interpersonal influence, presence, and flexibility to work effectively with people at all levels of the organization
  • Ability to think strategically and develop tactical action plans to achieve business and people goals
  • Excellent verbal and written communication skills in English and the local market language
  • About TDCX

    Singapore‑headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e‑commerce, fintech, gaming, healthtech, media, technology, and travel and hospitality.

    With a focus on helping companies enable the future, TDCX’s smart, scalable, and high‑value solutions — combined with its commitment to innovation and operational precision — position it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe, and the United States.

    For more information, please visit

    Seniority Level

    Mid‑Senior level

    Employment Type

    Full‑time

    Job Function

    Human Resources

    Industries : Outsourcing and Offshoring Consulting

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    Talent Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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