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[Immediate Hiring] Customer Service-Work from home

UBASEPetaling Jaya, Selangor, Malaysia

22 hours ago

Job description

Overview

UBASE Asia Sdn Bhd is a subsidiary of UBASE, Inc., a leading business process outsourcing (BPO) company based in South Korea. UBASE Asia delivers customer and business process management solutions across industries including telecommunications, e-commerce, and finance. The company emphasizes employee engagement, development, and a dynamic work environment.

Responsibilities

Customer Support & Issue Resolution

Provide timely, accurate, and professional responses to customer inquiries with empathy. Handle a high volume of interactions efficiently while clarifying complaints and offering solutions. Identify and escalate complex issues to internal teams (tech support, compliance, fraud, etc.) and follow up on unresolved cases.

Product Knowledge & User Education

Maintain an in-depth understanding of products and services (spot trading, futures, P2P, staking, etc.). Guide users through account setup, KYC, deposits / withdrawals, and trading processes. Proactively educate users on platform updates, new features, and security practices.

Compliance, Security & Risk Management

Adhere to internal protocols and regulatory compliance guidelines. Monitor and report suspicious behavior, scams, or fraud attempts. Ensure all interactions align with security best practices. Collect user feedback and report recurring issues for product improvement. Document customer interactions and maintain accurate case logs. Provide support in multiple languages as required, prioritizing bilingual or multilingual service.

Qualifications & Key Skills

Strong written and verbal communication skills.

Experience in customer service or support, preferably in fintech or crypto.

Ability to work in a fast-paced and high-pressure environment.

Flexibility to work in shifts (including weekends and holidays).

Tech-savvy with familiarity in cryptocurrency and blockchain technology.

Problem-solving mindset and attention to detail.

At least 1 year of customer service experience or live chat experience.

Salary & Interview Process

Salary information is requested to be included in the profile for insights. If applicable, applicants may be asked to answer questions such as : right to work in Malaysia, expected monthly basic salary, qualifications, years of customer service experience, languages, and prior call center experience.

Benefits

Medical Insurance, Annual Optical and Dental benefit, Parking, Global Cultural Platform, Sick, Maternity, Hospitalization Wellbeing benefits.

Additional Notes

This posting includes standard job insights and FAQs to help applicants evaluate fit. If you have concerns about the ad, please report any fraudulent, misleading, or discriminatory aspects as appropriate.

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Customer Immediate • Petaling Jaya, Selangor, Malaysia