Customer Success Specialist - Mandarin Speaker - PenangArvion Services • Bayan Lepas, Penang, Malaysia
Customer Success Specialist - Mandarin Speaker - Penang
Arvion Services • Bayan Lepas, Penang, Malaysia
14 days ago
Job type
- Quick Apply
Job descriptionMinimum qualification : SPM or equivalent and above Languages : Fluent in Mandarin and English (spoken & written) Strong communication and problem-solving skills Able to work on a 24 / 7 rotational shift, including weekends and public holidays At least 6 months of customer service experience is preferred but not mandatory Fresh graduates are encouraged to apply (especially those with degrees in Mass Communication, English, or related fields) EPF & SOCSO contributions Medical insurance Maternity leave in accordance with statutory requirements Full training provided with continuous development support Language allowance for Mandarin speakers Career growth opportunities within a global company Supportive, multicultural team environment
Job Overview :
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.
In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You will be part of a high-performing, multicultural support team that represents the clients values of professionalism, quality, and customer-first service.
What You Will Do :
- Provide excellent support to customers via phone and email
- Assist with online orders, inquiries, and issue resolution
- Handle payments and sensitive data securely
- Maintain a professional and empathetic attitude at all times
- Escalate complex issues to the appropriate teams
- Collaborate with team members to enhance customer experience
- Stay updated on products and meet performance KPIs
What Makes You A Good Fit :
What We Offer
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Specialist Mandarin • Bayan Lepas, Penang, Malaysia
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