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Customer Service Cum Sales Assistant
SunFeet International Sdn BhdCheras, Selangor, Malaysia20 days ago
Job descriptionProvide Excellent Customer Service Greet and assist customers in a friendly and professional manner. Address customer inquiries, complaints, and feedback promptly and effectively. Sales Support Recommend and upsell products / services based on customer needs. Meet or exceed individual and team sales targets. Process sales transactions accurately and efficiently using the point-of-sale (POS) system. Maintain strong knowledge of products, promotions, and services to assist customers effectively. Keep up-to-date with new arrivals and changes in product range. Assist in receiving, unpacking, and organizing stock. Ensure shelves are stocked and displays are neat and appealing. Handle returns, exchanges, and warranty claims according to company policy. Follow up with customers to ensure satisfaction and build long-term relationships. Ensure the sales floor is clean, organized, and safe at all times. Assist in visual merchandising and promotional displays. Work closely with team members and management to achieve sales goals and maintain high service standards. SOCSO Annual Leaves
Requirements
- SPM / Diploma in Business, Marketing, or related field.
- Prior experience in customer service or retail sales is an advantage.
- Good verbal and written communication skills in English and Bahasa Malaysia.
- Ability to communicate clearly, politely, and effectively with customers.
- Customer-Oriented Attitude
- Friendly, approachable, and passionate about delivering excellent service.
- Ability to handle complaints and difficult situations calmly and professionally.
- Basic knowledge of sales techniques and the ability to upsell or cross-sell products.
- Goal-driven and able to meet sales targets.
- Technical & Product Knowledge
- Willingness to learn and understand product features, uses, and benefits.
- Basic computer skills (POS systems, Microsoft Office, etc.)
- Teamwork & Flexibility
- Able to work well in a team environment.
- Willing to work on weekends, public holidays, and in shifts, depending on store hours.
- Neat and professional appearance at all times.
Responsibilities
Benefits
Skills
Customer Service Communication Skills Sales Assistance
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Customer Service Assistant • Cheras, Selangor, Malaysia