Project Manager, Service Delivery - Mandarin Fluency Required

Project Manager, Service Delivery – Mandarin Fluency Required

CommandLink is a global SaaS platform providing network, voice services and IT security solutions, helping corporations consolidate core infrastructure into a single vendor.

This is a 100% remote position.

Role Overview

As a Project Manager within our Service Delivery team, you will manage new orders for business customers across our range of services, taking ownership from initiation to completion to enhance the customer experience. Effective communication, project management skills, and deep understanding of telecommunications services are required. Mandarin fluency is required.

Key Responsibilities

• Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services.
• Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.
• Communicate regularly with customers, providing clear and consistent updates throughout the entire delivery life cycle.
• Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.
• Document dependencies and priorities clearly for efficient project execution.
• Utilize hands‑on delivery experience to drive successful outcomes for each project.
• Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Qualifications

Benefits

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. We use AI‑assisted tools to help review and analyze applications, but every application is reviewed by a human before any decision is made.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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