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Retail Management Trainee

Retail Management Trainee

天珠王国 Dzi Kingdom GroupKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Responsibilities :

  • Provide professional consultation / advice and maintain good relationship with customer at all times.
  • Customer service-oriented, customer-centric and sales-driven to bring more sales.
  • Close sales for the company, assist in order processing and order fulfilment.
  • Assist Branch Manager to achieve sales target and execute Management instructions.
  • Handle customer inquiries professionally (customer complaints, feedback, product surveys).
  • File customer records, including contact information, purchases, billings, and do after-sales service.
  • Conduct daily stock counts and update customer details in the system.
  • Maintain the branch / store cleanliness and tidiness.
  • Work together with the store manager to achieve sales targets.
  • Conduct daily and monthly audits for equipment, supplies, and materials.
  • Provide support for ad hoc sales-related duties or any other duties as required and assigned.
  • Achieve individual sales targets and contribute towards the achievement of the branch target.
  • Always keep a professional, well-presented appearance and goal-oriented work culture.
  • Actively promote all company national marketing campaigns and engage with each store staff to drive all KPIs.

Job Requirements :

  • Must be willing to work retail hours, shifts, WEEKENDS, and PUBLIC HOLIDAYS (shift rotation).
  • Good interpersonal & communication skills, friendly tone & positive attitude.
  • Good command of spoken and written English, Bahasa Malaysia, and Mandarin due to the nature of the business.
  • Able to work in a team and under pressure in a fast-moving environment.
  • Willing to learn something new, take up challenges, and be punctual.
  • At least 3 years of sales experience (training provided).
  • At least possess SPM or above qualification.
  • Yearly performance bonus and increment.
  • 13th Month Salary, Overseas Incentive Trip, Cash Rewards on Accumulation Monthly Sales Target.
  • Monthly Sales Rewards / Incentive.
  • Company uniform provided and on-the-job training for career enhancement.
  • Company treats (birthday celebration, festive celebration, and lunch performance treats).
  • Shopping mall environment with friendly colleagues atmosphere.
  • Opportunities for promotion and professional development.
  • All compulsory benefits following Employment Act (Leaves entitlement and statutory contribution).

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    Management Trainee • Kuala Lumpur, Kuala Lumpur, Malaysia