Manager, FMO Fiduciary & Fund Services Operation

Overview

To deliver service / reports to Country Stakeholders / clients in accordance with requirement and timeline as agreed in Services Level Memorandum and ensure reporting deadlines are met. Recording and disbursing dividends either by payment or re-investment. Calculating and disbursing payments of fees to the investment manager / advisor, custodian, administrator and other service providers as required. To ensure accurate and timeliness processing of each deliverable, and as appropriate the Fund Offering Memorandum and related documents such as fund’s SLM. To ensure accurate capturing of trades / prices / Reporting / Payment processing for all Countries served. To ensure fund administration services fees are settled on timely manner. To support Assistant Manager / Manager / Senior Manager, handle and delivery assigned ad hoc project within the deadline. Manage and avoid risks to clients, Bank / Group by ensuring prompt and accurate reporting to clients / management, timely rectification and / or monitoring of any discrepancies. To provide accurate statistics relating to Key Risk Indicator (KRI) and Key Performance Indicator (KPI) to help measuring and meet division objectives. To conduct RCA and focus on reduction of repeated errors. Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI (Departmental Operating Instruction). Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues. To ensure successful completion of BCP / DR test at required frequencies.

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