Overview
UOB Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia
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UOB is seeking candidates to join its Human Resources team to support employee queries, data administration and recruitment. The HR Shared Services Officer will manage the following :
- Employee query management and transaction processing : Resolve employees’ queries and issues promptly; proactively anticipate future employee needs by providing relevant information.
- Escalation : Escalate to Subject Matter Experts (SME) if functional expertise is needed.
- Service delivery : Ensure service delivery meets / surpass established service standards.
- Self-service adoption : Educate employees and encourage use of self-service tools such as intranet content, FAQs, user guides and Employee / Manager Self-Service in HR systems.
- Transactions : Process HR service requests and transactions with high accuracy and adherence to regulations, policies, guidelines and procedures.
Projects and reporting
Continuously identify opportunities to enhance process efficiency, productivity and employee experience.Participate in ad hoc HR projects where required.Prepare regular and ad hoc reports for reporting to Head Office.Recruitment operations
Coordinate with hiring managers, recruiters and candidates on scheduling interview arrangements and manage virtual interview links via Microsoft Teams and Outlook.Prepare necessary documentation and materials for interviews including interview agendas, panel details and evaluation templates.Maintain highly accurate records of interview schedules, feedback, and candidate communication and documents in the repositories.Ensure adherence to internal guidelines / policies, data protection regulatory requirements and maintain strict confidentiality.Serve as the primary interview point of contact for candidates, and provide timely interview updates to hiring managers and recruiters.Resolve manager hiring queries and issues relating to temporary workforce promptly, and proactively anticipate future manager needs by providing relevant information.Support managers in hiring temporary workers, complete the administrative onboarding process and system updates, and investigate and communicate with hiring managers and stakeholders regarding contingent candidate declarations and background checks.Process and approve recruitment invoice payments in a timely manner.Build and maintain positive stakeholder relationships through professional and empathetic communication.Job Requirements
Degree holders with at least 2 years of related HR or operations experience, preferably in employee query, requests management and / or recruitment.Prior experience of working in a shared services centre environment and involvement in process improvement is desirable.Strong customer service mindset focused on delivering delightful and engaging customer experience and issue resolution. Understand how to handle and escalate issues where required and pass on information promptly.Strong written, verbal and interpersonal communication skills.Process oriented with excellent attention to detail and accuracy, ensuring facts are correct, complete and consistent.Knowledge of Workday core HR system will be advantageous.Proactive and highly adaptable with strong problem solving skills and a “can do” attitude. You should be able to work in a fast-paced environment with strong time management skills and ability to deliver within tight deadlines.Emotional intelligence to handle sensitive situations and high-pressure scenarios with grace and tact and ability to navigate in ambiguous situations and anticipate problems.Strong team player who is also able to work independently.Additional Requirements
UOB is an equal opportunity employer. UOB does not discriminate on the basis of age, race, gender, color, religion, sexual orientation, disability, or other non-merit factors. All employment decisions are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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Job Details
Seniority level : Entry levelEmployment type : Full-timeJob function : Human ResourcesIndustries : Banking#J-18808-Ljbffr
