Helpdesk Support

Intelligence Netcare Sdn. Bhd. – Subang Jaya, Selangor

Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.

Minimum 2 years of experience in IT Support or Helpdesk (NOC environment preferred).

Familiar with monitoring tools such as SolarWinds, Zabbix, Nagios, or PRTG.

Strong analytical and problem-solving skills.

Good verbal and written communication skills.

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

JOB RESPONSIBILITIES (HELPDESK SUPPORT)

• Provide TM / SMKMM / User access via phone or email to the i-Netcare Helpdesk, available 5 days a week (8 hours per day).
• Log and track issues in the i-Netcare system, gather and validate customer information, and enable rapid resolution.
• Diagnose and resolve issues within scope or escalate to higher-level support teams when necessary.
• Identify severity levels and provide basic troubleshooting before escalation.
• Execute troubleshooting and resolution steps based on initial findings.
• Follow the escalation procedure for unresolved issues.
• Handle IT-related tasks as instructed by the immediate officer.

JOB SCOPE

Hiring Location : USJ 1

Expected Joining Month : Mid of October / November

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