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L2 Technical Support

L2 Technical Support

Unison Consulting Pte LtdKuala Lumpur, Kuala Lumpur, MY
30+ days ago
Job type
  • Quick Apply
Job description
  • Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).
  • Working on the life-cycle of help desk incidents.
  • Resolving the issue based on support documents / knowledge base especially if it falls in to system configurations, restarts etc.
  • Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes.
  • Maintaining the Knowledge base.
  • Guiding customer support teams (MGCC / SFU) on troubleshooting the issues or guiding to get more clarity on the issues.
  • Review information and training available for L1 support.
  • Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support).
  • Support DR activities.
  • Ability to learn technologies and delivery as per Team's requirements.

    • Requirements

    • Minimum 3 years’ experience in L2 support and fixing production issues.
    • Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
    • Min Technical Skills : o MAE, SME, RMBP Regional, BTS - Spring Boot o M2U MY, M2u Regional, M2U biz - Spring boot, Struts or Exposure to Java Web technologies like Jsp, Servlets o MBPNS, MDIP, QRMS, SSL – Nodejs
    • Good to have : Grafana / Prometheus / Dynatrace / ELK
    • Minimum soft skills required.
    • Ability to quickly learn the Company's product.
    • Knowledge of relevant technology which will help effective L2 Support.
    • Good communication skills.
    • Good documentation skills.
    • Team player with good attitude
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    Technical Support • Kuala Lumpur, Kuala Lumpur, MY