Sales Engineer – Vacuum Services

The Challenges

• Grow inhouse and field service revenue, using all available service resources (STC, direct, field service and 3rd parties where applicable)
• Support distribution network in the region to grow indirect service sales as well as provide technical support where required.
• Ensure the retention and support of existing business with a focus on growth in terms of margin, contract term & / or coverage
• Support New Product Sales in support of major bids where service profile is key to wining of the business and to maintain the reputation of the of VTS Service Business
• Develop market intelligence to better understanding of customer needs and trends.
• Report on Competitor OEM and 3rd Party Service Activity
• Provide timely reports on Service Sales performance and maintain an updated customer contacts and machine population.
• To effectively manage the account receivables & overdue to protect working capital
• Develope partnerships with equipment sales team & service operations team to improve the productivity by offering total solution to the customer
• Provide product training, installation and commission support in conjunction with service operations team
• Develop 3rd party service providers in regions where VTS do not have local competence either with direct service support or distribution channels.
• Support and foster One Team spirit of teamwork, open communication, fairness and respect for all individuals within the organization
• Safeguard integrity and transparency of operations and of the legal structure by making sure that our Business Code of Practice is understood and applied where relevant.

What It Takes