Revenue & Collection Team Lead

University degree with a minimum of 3-5 years of relevant experience, familiarity with Corporate / SME banking / Fintech / e-Commerce is a plus.

Preference for previous working experience in fast-growing / tech companies.

Ability to navigate ambiguity and balance details with quick execution.

Experience in leading a team of 8-15 collections agents.

Team player with strong communication & negotiation skills, good interpersonal and people management skills.

Highly adaptive to a dynamic business environment. Possess a logical and analytical mindset.

Strong command in data storytelling and experience presenting insights to management in a thoughtful manner.

Independent and able to meet deadlines in a fast-paced environment.

Able to work under pressure, flexible and open minded.

Able to think outside the box and suggest innovative ways that Collections can be run.

Curiosity for continuous learning and development

Excellent skills in MS Office and databases.

Proficiency in written and spoken Bahasa Malaysia and English. Mandarin speaking is a plus. Good with SQL, VBA Macro and any coding language is a plus

Good knowledge of Corporate / SME banking credit and collection policies / procedures is a plus

Key responsibilities

• Debtors monitoring.
• Investigate and resolve possible discrepancies or disputes. Ensure customer tickets backlog is at the minimum level daily.
• Supervise and coach collection agents in execution of their daily tasks.
• Monitor performance metrics daily and report / resolve abnormality detected immediately.
• Working closely with stakeholders (ie.regional team / cross functional team) and provide required support.
• Perform deep dive performance analysis for each of the Lending portfolio. Propose how we can perform better when needed.
• Prepare reports, supported by data and present during meeting to pitch on the collection performance. Support new products development.
• Collaborate closely with External Collection Agencies (MY&SG) for effective & efficient debt recovery. Ensure compliance of company policy or any standards and regulatory relevant to Collections.
• Support internal / external audits when needed.

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