Retail Operations Manager

Responsibility -Daily Operations Management : -Oversee the daily operations of all game zones, ticketing counters, and retail areas within the Sunway branch. -Ensure all interactive attractions are fully functional and comply with safety and standard operating procedures (SOPs). -Coordinate with the technical team for preventive maintenance and timely repairs of gaming equipment. -Monitor store cleanliness, equipment functionality, and general presentation of all areas. -Staff Supervision and Development : -Supervise a team of Game Marshals, Operations Associates, and Front Desk Executives. -Conduct training sessions for new staff on customer service, safety procedures, and game operations. -Set daily performance targets for team members and provide coaching for continuous improvement. -Conduct regular performance evaluations and provide feedback for staff growth. -Schedule staff shifts to ensure adequate coverage during peak and off-peak hours. -Customer Service Management : -Ensure high standards of customer service, including clear game instructions, prompt issue resolution, and friendly interactions. -Monitor customer feedback and resolve complaints professionally and promptly. -Provide clear briefings to players on game rules and safety guidelines before gameplay. -Implement customer engagement activities (e.g., lucky draws, customer challenges) to enhance satisfaction. -Game Zone Management : -Conduct daily checks of all game zones to ensure equipment is safe and fully operational. -Oversee the player experience for each game, ensuring fair play and adherence to rules. -Assist the Operations Manager in introducing new game modes or upgrading existing games. -Monitor player participation rates and report any recurring technical issues to the technical team. -Retail and Ticketing Management : -Manage the ticketing process, ensuring accurate sales, customer registration, and queue management. -Oversee the sales of retail merchandise, ensuring attractive displays and adequate stock levels. -Monitor stock levels for game supplies and retail items, coordinating with the procurement team for replenishment. -Implement loss prevention measures to minimize theft or misuse of retail items. -Safety and Compliance : -Enforce safety protocols across all game zones, including equipment usage, player briefings, and emergency procedures. -Conduct regular safety inspections of game areas and report any hazards. -Ensure staff are trained in emergency procedures, including first aid and evacuation plans. -Reporting and Communication : -Prepare daily sales and performance reports for the HQ Office. -Track customer attendance, feedback, and game participation data for analysis. -Communicate important updates, promotions, and changes to staff members. -Maintain clear communication with the Operations Manager regarding any operational challenges.   Leadership and Team Development : - Embody and promote Bomb Battle’s core values. - Positivity : Inspire enthusiasm and foster a welcoming environment. - Responsibility : Lead by example and take ownership of challenges and solutions. - Fun : Ensure a lively and engaging atmosphere for customers and team members alike. - Lead, coach, and motivate your team to deliver an exceptional, service-oriented customer experience. - Create, manage, and coordinate staff schedules to ensure optimal coverage. - Maintain open and consistent communication with all team members and the corporate office to ensure streamlined operations and alignment with company goals. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-bomb-battle-job-retail-operations-manager]

Requirements -Education : Diploma or SPM with proven experience in retail or hospitality management. -Experience : Minimum 2-3 years of experience in a supervisory role in retail, entertainment, or customer service. -Able to speak in English Technical Skills : -Proficiency in POS systems and ticketing software. -Basic understanding of interactive game mechanics and equipment maintenance is an advantage. -Strong problem-solving and decision-making skills. Soft Skills : -Excellent leadership and team management skills. -Strong customer service skills with a friendly and approachable demeanor. -Good communication and interpersonal skills. -Ability to work under pressure and adapt to a fast-paced environment. Availability : Willing to work on-site, including weekends, public holidays, and extended hours as needed.