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Customer Service Executive

Customer Service Executive

TelecontinentKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Job Responsibility

  • Welcome and assist walk-in customers with professionalism and courtesy.
  • Handle inquiries related to products, services, and warranty claims.
  • Register and track service requests, complaints, and follow-up actions.
  • Coordinate with internal teams to ensure timely resolution for customers.
  • Provide clear updates and explanations to customers regarding service status.
  • Maintain accurate records of customer interactions and transactions.
  • Ensure the service centre environment is organized, professional, and customer friendly.

Operation Hours

  • 5 working days, 2 off days (schedule based on rotation)
  • 9 : 00am â 10 : 30pm (follow mall operation hours)

    • Requirements

    Job Requirements

  • Minimum SPM / Diploma or equivalent qualification.
  • Prior experience in customer service or service centre is an advantage.
  • Strong communication and interpersonal skills.
  • Ability to remain patient and professional when handling complaints.
  • Basic computer skills (MS Office, data entry systems).
  • Team player with a positive attitude and customer-first mindset.

    • Job Benefits

    Benefit

  • Attractive salary package and performance incentives.
  • On-the-job training and career development opportunities.
  • Supportive team environment.

    • Remuneration Package

  • Basic Salary : RM2,150 â RM2,500 (based on experience)
  • Language Allowance : RM300
  • Sales Commission : Unlimited Commission
  • Overtime Allowances
  • Shift Allowances

    • Working Location : Â

  • G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
  • Accessible to Public Transport Monorail Imbi Station / MRT Bukit Bintang
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    Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia