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Business Analytics Manager
TDCXMalaysia12 days ago
Job descriptionResponsible for managing the reporting applications, functional and technical development, projects and support activities Act as business liaison, cultivating strong relationships, relying on experience to develop strategic roadmap and bring value added solutions to emerging requirements within time and other parameters Lead the directive in analysis, design, modeling, testing and implementation activities by providing guidance and recommendations for process enhancements and efficiencies for all reporting Provide operational support for day to day processing and focal point for questions related to reporting systems and integration points Understands business service requests and translates them into clear and actionable reporting directives Conduct Periodic Evaluation of Performance of your Team Members – assess competencies, celebrate wins, train / re-train and provide corrective actions whenever applicable Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Candidate must possess at least a Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferable with 3 - 5 years of working experience in the related field is required for this position Experience in analyzing different types of data to support business needs and present the results in concise visualization formats Ability to manage various stakeholders, business improvements and analytics. Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills. Experience in driving analytical initiatives of internal or external stakeholders Excellent verbal and written communication skills in English and the language of supporting market Experience in BPO and Customer Experience Analytics will be added advantage
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
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Manager • Malaysia