IT Technical Support Specialist - L2
CollaberaKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionBachelor’s degree in a relevant field such as Computer Science, Information Technology, or a related discipline. 4‑6 years of experience as an onsite IT support or similar role. Excellent problem‑solving and analytical skills with the ability to troubleshoot technical issues independently. Basic knowledge of operating systems (macOS, Windows), productivity tools (Google Workspace, Microsoft Office), and general computer hardware. Good understanding of networking fundamentals and protocols (TCP / IP, DHCP, DNS, etc.). Basic knowledge of ticketing system (ServiceNow). Strong communication and interpersonal skills to effectively support end‑users of varying technical levels. Seniority level : Mid‑Senior level Employment type : Full‑time Job function : Information Technology Industries : Information Technology & Services and Banking
IT Technical Support Specialist - L2
Collabera Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia
- Provide second-level technical support to end-users for hardware, software, and network-related issues.
- Ensure timely and effective support during assigned shift hours between 7AM - 7PM.
- Set up, configure, and troubleshoot end-user devices such as laptops, desktops, mobile phones, and peripherals (e.g., printers, monitors).
- Assist with user onboarding, account setup, and provisioning of workplace technology resources.
- Work closely with the IT Service Management Team to ensure consistent and quality support across all touchpoints.
- Respond to user requests and resolve incidents in a timely manner while maintaining excellent customer service.
- Collaborate with team members to elevate complex issues and follow up until resolution.
- Conduct hardware and software inventory management, including tracking, asset tagging, and reporting.
- Maintain accurate documentation of network configurations, diagrams, procedures and incident reports.
Job Requirements :
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It Support Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia